VAT & Shipping & Returns
TAX/ VAT:
For USA buyers, there should be no tax occur when passing thru the customs. we will mark everything under 5 USD and send as gift or Commercial sample.
For UK / EU buyers, there might be tax occur when passing thru the customs(The chance is small, unless you make a very big order), we will mark everything under 5 USD and send as gift or Commercial sample, if you get a message from the customs, the tax you paid should be little. If you need an invoice to clean the customs, pls contact us thru "contact us" page.
For Japan / Australia buyers, there should be no tax occur when passing thru the customs. we will mark everything under 5 USD and send as gift or Commercial sample.
Shipping
-Item(s) will be shipped by Air Parcel within 1 business days(weekend exclude).
-Since the item was registered and need a signature, it should not lost. If there is no one home, the postman will left a note at the mail box.
-Expedited shipping is not available at the moment, we mainly use EMS as a expedited shipping way, it's not reliable at the moment.
-Combined Shipping, pls message us before or after placing orders. We will return the extra fee thru paypal.
-Shipping time sometimes might be delayed by customs or bad weather or Holiday season; following is the estimated time period base on our experience.
Shipping information:
| Free Economy Shipping (working days) | |
| USA | 12~20 |
| Canada / Brazil | 12~20 |
| Central / South America | 30~50 |
| Europe / UK | 12~20 |
| Asia / Australia | 12~20 |
**Affected by Covid-19, shipping will be delayed, expected arriving days as above.**
Tracking website of the destinations：
http://track.quantiumsolutions.com/
http://postserv.post.gov.tw/pstmail/main_mail.html
Or the below links,
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Armenia
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Italy
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Argentina
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Mainland China
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New Zealand
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Austria
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Lithuania
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Bolivia
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Australia
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Pakistan
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Belarus
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Luxembourg
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Brazil
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Bahrain
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Philippines
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Belgium
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Malta
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Canada
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Bangladesh
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Qatar
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Bulgaria
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Netherlands
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Chile
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Bhutan
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Saudi Arabia
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Cyprus
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Norway
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Costa Rica
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Cambodia
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Singapore
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Czech Rep.
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Poland
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Egypt
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Fiji
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Thailand
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Denmark
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Portugal
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Ghana
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Hong Kong
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The United Arab Emirates
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Finland
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Romania
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Kenya
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India
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Turkey
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France
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Russia
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Mexico
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Indonesia
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Uzbekistan
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Georgia
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Slovakia
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Morocco
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Iran
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Vietnam
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Germany
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Slovenia
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Nigeria
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Israel
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Yemen
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Greece
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Spain
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Paraguay
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Japan
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Hungary
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Sweden
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Peru
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Jordan
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Iceland
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Switzerland
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South Africa
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Korea (Rep.)
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Ireland
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Ukraine
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Tanzania
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Macao
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United Kingdom
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U.S.A.
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Malaysia
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Uruguay
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Nepal
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Returns
If you receive any defective item(s) on arrival, please kindly contact us within 60 days after receiving. Our customer service representative will guide you the returning procedure for replacement. A brand new replacement unit(s) will be sent to you at our shipping cost.
If you just don't need the item anymore, pls start the return process by emailing us or contact us page. After we received the returned item, if the item condition is good, we will then make a refund to you. We reserve the right to refuse refunds or exchanges on items that are returned in unsatisfactory condition.